Return Policy

Last updated:

This Return Policy outlines the terms and conditions for returns, refunds, and cancellations of services provided by Squozrelvex. Please read this policy carefully before booking our services.

Return Period

Given that our services are performed on your property and cannot be physically "returned," we offer a satisfaction guarantee period. If you are not satisfied with the quality of work performed, you must contact us within 7 business days of service completion to report any issues or concerns.

The return/satisfaction guarantee period begins on the date the service is completed. To be eligible for review, you must:

• Contact us within the specified timeframe
• Provide detailed information about the issue or concern
• Allow us reasonable opportunity to inspect the work and address any legitimate concerns
• Have made payment in full or as agreed in the service contract

Return Conditions

To be eligible for a return review, refund consideration, or work correction, the following conditions must be met:

• The work performed does not meet the specifications agreed upon in the written estimate or service agreement
• The work was not completed as described or promised
• The workmanship fails to meet professional industry standards
• Property damage occurred during service delivery that was caused by our negligence
• The issue is reported within the specified timeframe and is not due to circumstances beyond our control (e.g., severe weather, acts of nature, third-party interference)

The following circumstances are not eligible for returns or refunds:

• Changes in your personal preference after work is completed
• Issues arising from your failure to follow post-service care instructions
• Damage caused by natural events, weather, or circumstances beyond our control
• Services that were completed according to specifications but differ from your expectations
• Issues reported after the 7-business-day period
• Services that cannot be verified due to lack of documentation or evidence

Cost of Return Shipping

Since our services are performed on-site at your property, there are no shipping costs involved. However, if we need to return to your property to address concerns or perform corrections:

• If the issue is due to our error or failure to meet specifications, we will return at no additional cost to you
• If the return visit is necessary due to issues covered under our satisfaction guarantee, no additional charges will apply
• If the return visit is requested for reasons not covered by our guarantee or after the guarantee period, standard service fees may apply
• Travel time and costs for return visits will be discussed and agreed upon before scheduling

Return Process

To initiate a return or address concerns about completed work, please follow these steps:

Step 1: Contact Us

Contact us as soon as possible, but no later than 7 business days after service completion, using one of the following methods:

• Phone: +1 (312) 457-2098
• Email: contact@squozrelvex.world
• Mail: 177 Westbrook Ct, Chicago, IL 60614

Step 2: Provide Information

When contacting us, please provide:

• Your name and contact information
• Service date and service type
• Invoice or service agreement number
• Detailed description of the issue or concern
• Photographs documenting the issue (if applicable)

Step 3: Inspection

We will schedule a time to inspect the completed work. During the inspection, we will:

• Review the work performed
• Compare it against the agreed-upon specifications
• Assess whether the work meets professional standards
• Determine the appropriate resolution

Step 4: Resolution

Based on the inspection, we will propose one of the following resolutions:

• Correct or redo the work at no additional cost
• Provide a partial refund for portions of work not completed to specification
• Provide a full refund if the work cannot be corrected or does not meet agreed standards
• Offer alternative solutions that address your concerns

Non-Returnable Items

The following services and situations are generally not eligible for returns or refunds:

Completed Services

• Emergency services that were successfully completed
• Tree removal services where the tree has been removed and disposed of
• Services completed more than 7 business days ago without prior communication

Circumstances Beyond Our Control

• Damage or issues caused by severe weather, natural disasters, or acts of nature after service completion
• Changes in tree health due to disease, pests, or environmental factors
• Issues arising from existing tree conditions that were not apparent during initial assessment
• Damage caused by third parties, pets, or other external factors

Services Performed Correctly

• Services that were performed according to specifications but differ from your personal expectations
• Work that meets industry standards but does not match your aesthetic preferences
• Services where the outcome was affected by factors we disclosed before beginning work

General Legal Requirements

This Return Policy is designed to comply with applicable consumer protection laws, including:

• Illinois Consumer Fraud and Deceptive Business Practices Act
• Federal Trade Commission regulations regarding service guarantees
• Local business licensing and consumer protection requirements

Your rights under applicable consumer protection laws are not limited by this policy. This policy does not waive any legal rights you may have under state or federal law.

If you believe your consumer rights have been violated, you may file a complaint with:

• Illinois Attorney General's Office
• Better Business Bureau
• Your local consumer protection agency

Order Cancellation Policy

Cancellation Before Service Begins

You may cancel your scheduled service at any time before we begin work. Cancellation terms are as follows:

• More than 48 hours before scheduled service: Full refund of any deposit paid, no cancellation fee
• 24-48 hours before scheduled service: 50% refund of deposit, or deposit may be applied to rescheduled service within 90 days
• Less than 24 hours before scheduled service: Deposit may be forfeited, or applied to rescheduled service within 90 days at our discretion
• Same-day cancellation or no-show: Deposit forfeited, full service charge may apply

Cancellation After Service Begins

If you wish to cancel after we have begun work:

• You will be charged for all work completed up to the point of cancellation
• Any remaining balance will be refunded
• Materials or equipment already used or prepared cannot be refunded
• Travel and setup costs may apply

Our Right to Cancel

We reserve the right to cancel or reschedule services in the following circumstances:

• Dangerous weather conditions that make work unsafe
• Unsafe working conditions or hazards discovered on-site
• Lack of required permits or authorization
• Property access issues or restrictions
• Unforeseen circumstances beyond our control

If we cancel due to circumstances beyond our control, we will work with you to reschedule at no additional cost. Any deposits paid will be fully refunded or applied to rescheduled service.

Refund Procedure

If you are eligible for a refund according to this policy, the following procedures apply:

Refund Eligibility Review

All refund requests are subject to review. We will:

• Acknowledge your request within 2 business days
• Review your case within 5 business days
• Conduct an on-site inspection if necessary
• Provide a written decision within 10 business days of receiving your request

Refund Methods

If a refund is approved, it will be processed using the original payment method:

• Credit/Debit Card: Refund will be processed within 5-10 business days. The refund will appear on your statement within 1-2 billing cycles.
• Check: Refund check will be mailed within 10 business days of approval.
• Cash: Refund will be issued by check or money order within 10 business days.
• Other Payment Methods: Refunds will be processed according to the original payment method's capabilities.

Partial Refunds

Partial refunds may be issued when:

• Only a portion of the work does not meet specifications
• Some services were completed satisfactorily while others were not
• Materials or equipment were used that cannot be recovered

The refund amount will be calculated based on the value of work that did not meet specifications, minus any materials, equipment, or expenses that cannot be recovered.

Refund Timeline

Once a refund is approved:

• Processing begins within 2 business days of approval
• You will receive confirmation of the refund
• Refund appears in your account within 5-10 business days (depending on payment method and financial institution)
• If you do not receive your refund within this timeframe, please contact us immediately

Dispute Resolution

If you disagree with our decision regarding a return or refund request, we encourage you to:

1. Contact us to discuss the matter further and attempt to reach a mutually acceptable resolution
2. Request a second opinion or inspection from a qualified third-party arborist (at your expense if the original work is found to meet standards)
3. Consider mediation services if direct resolution is not possible

We are committed to resolving disputes fairly and amicably. Most concerns can be resolved through direct communication.

Contact Information

For questions about returns, refunds, cancellations, or this policy, please contact us:

Squozrelvex
177 Westbrook Ct
Chicago, IL 60614
Phone: +1 (312) 457-2098
Email: contact@squozrelvex.world

Business Hours: Monday - Friday, 8:00 AM - 6:00 PM CST
Emergency Contact: Available 24/7 for emergency tree services

Policy Updates

We reserve the right to update this Return Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated to customers who have scheduled services or have active service agreements.

It is your responsibility to review this policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.